• Inspire the Fairtrade International Standards and Pricing team with the confidence and ability to: act as ambassadors for Fairtrade's values, mission and ambition;?respect and use the skills, expertise, experience and insights of other staff; provide direction and resources, build team dynamics, removing barriers and helping develop staff skills; articulate expectations and clarify roles and relationships.
• Ensure high service level to members, Fairtrade certified producers and traders, and more broadly to all Fairtrade stakeholders.
• Create and maintain strong internal and external relationships - provide input to, influence activity of, responding to, sharing information and communicating with other functions across Fairtrade. The position is expected to proactively engage with CEOs and other relevant actors across the different Fairtrade Organizations, exercising actively listening and focusing on an excellent customer service experience for our different members, partners, beneficiaries and customers.
• Represent the Fairtrade system in selected conferences, workshops, seminars and projects as necessary.

• Ensure professional and auditable Fairtrade standards and prices that can be readily understood by producers and effectively used by assurance providers; as applicable expand same objectives to requirements for assurance providers and licensing bodies.
• Ensure Fairtrade standards and prices are developed in line with principles determined in the Fairtrade Constitution and operationalize these principles in Standard Operating Procedures, as applicable extend same objectives and principles to scheme ownership.
• Establish trustworthy relationships with stakeholders to ensure ownership of and participation in consultation processes.
• Lead from an operational perspective the relevant Committees, Sub-Committees and working groups on standard/price setting and scheme ownership, in particular working with the respective Chair on clear, effective, and rationalized decision making, and on clear and effective ToRs and operating procedures.
• Oversee the development and delivery of standard and pricing short and long-term plans and budgets, monitor and review progress towards achieving targets, including reporting on a regular basis. 

• Maintain and further develop an effective and motivated team.
• Ensure that the team delivers on tasks assigned to them and that the team approaches their tasks with a customer service approach.
• Recruit, train, appraise, supervise, support, develop and guide team members.
• Ensure effective management and maintain the well-being and high morale of the team.

The Director supports these activities by coaching, training, and inspiring his/her direct reports while keeping a healthy relationship with the rest of the team.

SKILLS REQUIRED